5 Strategies for enhancing eCommerce fulfilment strategies

ecommerce fulfilment

Regardless of the time of year, Pandemic has brought specific issues to eCommerce and retail firms, particularly regarding order fulfilment. Customers now choose to shop online for every product rather than visiting shopping centres and making purchases in physical establishments.
Due to the increase in online orders this year, many firms may need to modify their fulfilment procedures. What changes can and should be done, though, to streamline fulfilment?
Here are 5 tips for surviving the ups and downs of order fulfilment in the current business climate.

(1) Use multiple shipping methods : You may find it challenging to maintain short order cycles as more clients place orders online this year. A backlog of orders can form as transportation carriers become overburdened, converting what could have been a few days of consumer waiting into a week or more.
Fortunately, there are other approaches you may use this holiday season to expedite and simplify shipment. By dropshipping your products, for instance, you may rely more on the shipping network of your suppliers. Or, if the final leg of the shipping route, from the carrier facility to your customers’ doors, turns out to be the bottleneck, you may decide to enlist the help of a third party, such as Uber, a fulfillment start-up, or an omnichannel order management provider to split the workload.

(2) Accept Last Mile Tracking. : It shouldn’t be shocking that the idea of last-mile tracking is becoming more and more popular this holiday season even though it has in the past. The reason for this is that last-mile tracking allows customers to know exactly where their delivery is and estimate its arrival date with some degree of precision. And as a result, there is a lower chance of parcel theft as well as annoyance and confusion.
The likelihood that your consumers will keep making purchases from you in the future can be greatly improved by incorporating last-mile tracking or improving your present version to be more user-friendly and comprehensive.

(3) Strategically Distribute Inventory Throughout Your Organisation : It may take a while for many of your clients to get their orders if you ship all of your products from a single location. But if you experience a significant spike in orders towards the end of the year, your consumers may rapidly find this prolonged waiting period intolerable.
However, by studying your customers’ purchasing patterns, you may more precisely forecast future sales across your business and choose the optimal locations to store your goods, whether that be a local brick-and-mortar store or a regional warehouse. Because of this, you can send merchandise more quickly and affordably, no matter where your clients want their products to be delivered.

(4) Simplify Logistics for Reverse Fulfilment : You’ll notice a rise in product returns whenever there is a rise in online orders. This means that your logistics for reverse fulfilment must function flawlessly.
Otherwise, it might slow down your internal procedures and complicate inventory management.
Having an order management system that can simply log products back into your general inventory, whether they are scanned by an in-store POS system or barcode scanners in your warehouses, is one way you can make reverse fulfilment simple for your team. In addition, an omnichannel OMS can offer free shipping labels to your clients, greatly simplifying returns.

(4) Add an Advance Warehouse and fulfilment System : Today’s warehousing business is seeing an increase in the prevalence of smart warehouse technologies. These systems make use of a number of interconnected technologies to increase productivity and accuracy and free up humans from laborious, time-consuming jobs. Sending workers out to find a product and deliver it to shipment is far less productive than utilising human problem solving for higher-level jobs.
These systems incorporate a number of technology elements that automate the warehousing procedure, improving the efficiency of your order fulfilment. Robotics, radio-frequency identification (RFID, a digital barcode that employs radio waves), artificial intelligence (AI), the Internet of Things, and warehouse management systems are a few of these technologies.
How does the integration of these technologies speed up order fulfilment? Consider the picking and slotting procedures as examples. RFID scanners read the tags on each product as it arrives at fulfilment centres, automatically updating the inventory levels. From there, robots take control, storing those items so they can be selected. Later, several robots assist with the selection of those things and transport them to a packing room where they can be dispatched.
The time it takes to pick and store goods as well as the amount of human mistake that might occur are both decreased by using this technology. Additionally, by automating these tasks, you won’t require as many human workers, which will lower your long-term order fulfilment and shipping costs.

Efficient Order fulfilment is key to business growth

You may run your ecommerce store very easily with the help of the eComGlobus, which offers simple interfaces with a range of eCommerce marketplaces. The AWS cloud system is used by Logix eCommerce fulfilment to provide a robust and scalable infrastructure that streamlines eCommerce workflow with regard to the logistical tasks involved in delivering the cargo and offering a clear method of connecting with the suppliers.
Through the eComGlobus, you can track your inventory from all of your sales channels with complete visibility and control over your inventory. Accelerate business with the best eCommerce fulfillment system thanks to the API connections that let the system quickly exchange data with various ERP/WMS/Supply Chain solutions.
We provide a customizable fulfilment solution that enables you to alter the framework in accordance with your company’s requirements and aids in telling your brand’s distinctive and original tale. Return handling is available through the Logix eCommerce Fulfilment system. The technology may automatically identify defective or extra products returned by clients and provide assistance to those who need it about supplied goods.
Get in touch with our team to see how we can improve the operations of your eCommerce store quickly and easily.

Why do you need an eCommerce Fulfillment software to improve your eCommerce business?

eCommerce fulfillment

Ecommerce businesses were responsible for around $4.5 trillion in sales in 2021, and that number is expected to reach a whopping $7.5 trillion by 2023. There are millions of growing online businesses out there contributing to these high numbers. But, while it’s clear there is a lot of competition in this industry, even the biggest eCommerce companies in the world like Shopify, Amazon, Magento, eBay.

Did you know :

61% of shoppers will abandon their cart if shipping, taxes, and other fees are too high, 53% of shoppers say that speed of delivery is an important factor, 38% of shoppers will never shop with a retailer again if they had a poor delivery experience & 25% of shoppers have canceled an order because of slow delivery speeds.

Why? – You could have the best product, website, and eCommerce platform in the world – but a poor fulfillment experience could ruin your customer experience and the potential for future revenue from repeat buyers.

How? – Let’s look at the major reasons you need an effective fulfillment system!

Key reasons you need Effective eCommerce Fulfillment service :

(a) To Align with Consumer Preferences : Thanks to modern technology, consumer preferences have shifted over a couple of years. Now that Amazon Prime-speed shipping is the new norm, consumers have higher expectations than ever on delivering timelines.

As a result, when someone buys online, no need to wait a week to get their package- they’re expecting it within a few days tops.

In fact, 47% of respondents in a recent study said they would be willing to pay extra for same- or next-day delivery and a whopping 74% of consumers who received same-day delivery said they’d be more likely to purchase from that company again.

Your eCommerce business moves fast, so you need advanced eCommerce fulfillment software to manage your eCommerce logistics requirements effortlessly. If your shipping speeds are slow, your customers simply won’t buy from you again. Instead, they’ll turn to the competition who can deliver literally on the shipping timelines they’re expecting.

(b) To Improve Accountability : Today’s consumers are also demanding more transparency and accountability from the brands they buy from. For example, let’s say your website boasts that you have guaranteed two-day shipping. If your eCommerce fulfillment company isn’t actually able to deliver on that timeline, your customers won’t be very happy when they’re sitting around waiting for a package they expected to arrive days ago. If they decide to call you up to inquire about where their package is, but you aren’t able to tell them because your fulfillment provider doesn’t give you visibility into their shipping processes, they’ll be even less thrilled.

This negative customer experience can prevent your customers from ever buying from you again. Furthermore, they could leave a negative review online about your slow shipping speeds, lack of transparency, and unkept promises that could prevent new customers from giving your eCommerce business a chance. So, the key here is to not make promises you can’t fulfill. Working with a fulfillment provider who can guarantee predictable, accurate, and timely fulfillment will ensure full visibility equals a better customer experience—resulting in happier customers and more positive reviews.

(c) Better Customer Experience : With millions of eCommerce businesses out there, you need a way to differentiate. By aligning your eCommerce fulfillment services to meet modern consumer preferences (like the fast shipping speeds and increased transparency we just discussed), you can deliver the customer experience your buyers are actually looking for. This can give you a huge competitive advantage over other eCommerce businesses who are simply ignoring changing consumer preferences, or simply don’t have the resources to meet them.

Providing a smooth, seamless customer experience is so valuable because it can turn one-time buyers into repeat, loyal customers who are advocates for your brand. After all, if a customer has an amazing experience buying from your brand, next time they need something you offer, why would they even bother looking at the competition? This can help you drive additional revenue through repeat business, making it possible to meet your business growth goals sooner!

(d) To Improve Efficiency While Decreasing Costs : Robust eCommerce fulfillment processes will help your business become more efficient while saving you time and money. Plus, a positive fulfillment experience that translates into a great customer experience will help you attract new customers and better satisfy your existing ones. Between the cost savings of outsourcing effective eCommerce fulfillment services and the additional revenue from repeat customers, you can put that extra income back into your business.

For example, you could invest in developing a new product, increase your marketing budget, hire additional employees, or allocate more resources towards your customer service initiatives. At the end of the day, eCommerce order fulfillment isn’t just about shipping products. If done correctly, it can be a powerful way to realize higher profit margins that makes it possible to expand your business faster and with ease!

Benefits offered by Logix eCommerce fulfillment Software :

Logix eCommerce fulfillment system that supports easy integrations with a variety of eCommerce marketplaces helps you manage your eCommerce business very easily.

Here are some of the benefits offered by Logix eCommerce Fulfillment System :

1. Cloud-based eCommerce fulfillment system : Logix eCommerce fulfillment running on AWS cloud system to secure durable and scalable infrastructure which eases eCommerce workflow in regards to logistics activities associated with delivering the shipment and providing a transparent process to connect with the suppliers.

2. Inventory management : Are you selling through multiple e-stores? If yes then, you can track your inventory from all your sales channels through the Logix eCommerce fulfillment system with full visibility and control over your inventory.

3. API Integrations : With Logix Platform, accelerate business through the API integrations which allows the system to easily exchange information with different ERPs/WMS/Supply Chain Solutions.

4. Customized System : We offer a customized fulfillment solution that enables you to customize the system as per your business needs and help your brand showcase and create its own unique story.

5. Return Management : Logix eCommerce Fulfillment system offers return handling. The system can auto-detect defective or excess products back from customers and support customers who have problems with delivered products.

To enhance your customer’s experience in a fast and effortless way, you can get in touch with our team and see how we can help.

What is the Agile Methodology and How Does it Apply to Ecommerce business?

Agile Methodology

Scaling an eCommerce business can be hard work, but having an agile mindset can make it easier to grow the business. In fact, a recent global survey reveals that a majority of executives believe being agile plays a crucial role in delivering the right products and services, accelerating decision-making and speed to market, improving the customer experience, and staying ahead of the competition.

Agile Methodology ?

We are surrounded by new technologies all around us, which in turn help us to develop even more modern technologies. The Agile methodology is one of such developments, which is specially created for eCommerce websites, apps and software.

  • Individuals and interactions over processes and tools
  • Working software over comprehensive documentation
  • Customer collaboration over contract negotiation
  • Responding to change over following a plan

In eCommerce business, the agile methodology involves uncovering challenges and developing solutions through collaborative, self-organized, and cross-functional teams. It is concerned with the flow and performance of the entire eCommerce system and also involves creating a feedback loop to increase product efficiency while encouraging continuous improvement through testing.

Benefits of Being Agile in Ecommerce business :

While not all companies have adopted the agile methodology, studies show that 98% of companies that began using agile benefited from it. In addition, research from the Project Management Institute found that Agile organizations are more likely to finish projects on time (65% vs. 40%) and hit all their goals (75% vs. 56%) when compared to non-agile teams. Agile companies even grew their revenue 37% faster! Here are the top seven advantages of agile methodology for eCommerce businesses.

1. Improving Speed and Flexibility : In today’s competitive marketplace, eCommerce businesses need to battle everyone from disruptive startups to Amazonian giants. This makes the prospect of a fast-moving, adaptive organization highly appealing. Agile methodologies streamline production from the initial conception of an idea to the final deployment stages, keeping eCommerce business highly flexible and adaptive. It also helps them meet the ever-changing needs of modern consumers by allowing for quick product changes based upon user feedback.

2. Meeting and Gauging Market Needs : What do consumers want? And what might they want that they don’t yet even know they need? Many eCommerce businesses need to introduce new products and features consistently to generate interest and revenue. By meeting consumer needs, and introducing new products or features proactively to determine whether there’s any interest, companies can stay on the cutting edge and serve customers in the best possible way.

3. Creating Higher Quality Products : With the agile methodology, everything goes through regular and rigorous QA checks to ensure customers receive the highest quality products. Of course, it doesn’t stop there; QA is continuous, and ways to improve deliverables are always in development (whether it’s a new or complementary product or simply adding on a new feature).

4. Taking Fewer Risks Through Transparency : The agile methodology provides transparency or visibility into all aspects of the business to all departments, from marketing to design to logistics. When all the players are on the same page, working together to achieve the same goal, the risks of failure are reduced considerably.

5. Conducting Continuous Testing : Quality assurance checks are critical for product launches and for maintaining consistency over time. Following the agile methodology, products are tested in a variety of ways as soon as they are developed, and any defect can be identified and ironed out. During testing, opportunities may also be discovered that can be implemented to improve the final product.

6. Improving Customer Experiences : By following an agile methodology, eCommerce business can develop a higher-quality product, quickly make improvements and add new features, and meet and exceed customer expectations. The result? Happier customers who will make more purchases and act as brand advocates, telling others about their positive experiences. Read more about developing a customer experience strategy.

Conclusion :

As your eCommerce business evolves and grows, following an agile methodology process can help you improve your products, increase your revenue, and build your customer base. To do this, however, it’s important to keep the lines of communication open, cultivate a collaborative work environment, and embrace the right technologies.

With eComGlobus as your technology partner, you can also scale to your full potential and improve the customer experience by using our eCommerce fulfillment system, which manages your warehouse operations and eCommerce fulfillment process. eCom Globus offers visibility to your entire inventory and manages supply chain fulfillment operations from the distribution center to the store.

5 Ways To Manage eCommerce Returns To Increase Efficiency

Manage Ecommerce Return Management

Managing eCommerce returns can be a headache for online retailers. If a rise in sales makes eCommerce merchants extremely happy, an increase in product return neutralizes that happiness.

There is no doubt that online stores have higher return rates than offline stores and there are strong reasons to back this fact.

Basically, customers can try out a product in a physical store. They can touch it, hold it, feel it and find out the flaws at that moment, which is not possible in the case of an online store. This is why e-retailers face excessive returns and it becomes quite a difficult task to manage them.

We will discuss how you can manage eCommerce returns with a best return management system and improve customer satisfaction.

1. Create a flexible Return Policy :

One of the important points in the return management best practices is to craft your return policies well. Be clear about the terms and conditions. Mention what kind of returns you accept, what should be the condition of the item to get its replacement, what is the time span for returning an item, what is the procedure to raise a return request, etc.

A well-written eCommerce return policy helps a user to understand your return management procedure better. Also, avoid using any hard language that is difficult for a user to understand. Product return policy not just helps you handle customer returns efficiently but also encourages users in their purchase decision process.

2. Allow Customers to make a Return Choice :

Adding to the list of eCommerce return management is letting customers decide what they want to do with the product they wish to return. Whether they want to replace the product, raise a full refund or need the product amount in the form of points/store credits, the choice should be left to them.

Providing a return choice is a persuasive tactic to make customers return to your store in the future. For example, if a customer opts for the credits worth the product amount, providing him with that would ensure that the customer is going to come back to your store in the near future and make a purchase.

3. Automate your Return Process :

If you have a large e-commerce store, you will have more product returns. Imagine how difficult it would get if you manually handle product returns. Moreover, it will be very time-consuming.

Automating your eCommerce return with the best return management system can save you a lot of time and effort. You would not need to handle each and every step on your own. From informing the customer about the placed return request to notifying them about the return status until the process is over, make everything an automatic process. This will decrease the return processing time.

4. Speed up your eCommerce returns :

Speeding up your return process is a vital point in eCommerce return best practices.

Right after a customer places the return request, they expect their money’s worth in some form to the earliest. Though it can take a few days at least, you should not make your customers wait for too long. A long delay creates frustration among customers and they would think a few times before placing an order from your store again. Make sure the returns are processed as quickly as possible. It improves customer loyalty.

5. Provide free shipping :

Customers do not like to pay an extra penny for returning a product. In fact, no one would like to pay some extra amount for a product that is defective or doesn’t match their expectations. If there is already a defect and on top of that, customers are asked to pay a small charge for returning it, they will feel annoyed.

To avoid this, you can allow free shipping on returns and keep your customers happy and satisfied.

How can you manage your returns easily with the eComGlobus Return Management System?

Considering all the above points, if you want to handle your product return easily and make the product return process in your store well-structured, you can opt for eComGlobus, a Complete eCommerce fulfillment platform to manage your eCommerce logistics operations.

With eComGlobus, manage your returns efficiently while reducing your processing and logistics costs. Highly configurable returns processing solution with guided workflows for receiving, inspecting, and grading product returns.

eComGlobus will be providing features for accepting the return orders and assigning them to 3PL for pickup. With the eComGlobus Return Management System, you can track the movement of the reverse shipment easily in a single platform.

Top 4 Ways To Improve Your eCommerce Order Fulfillment Process

Ecommerce order Fulfillment

Your eCommerce order fulfillment process plays a pivotal role in the success of your online business. It affects both the customer experience and the effectiveness of your operations. as e-commerce continues to grow and have an outsized influence on seasonal shopping periods, it’s more important than ever that retailers continue to improve their e-commerce order fulfillment. However, by creating an excellent post-purchase experience for your audience, you can quickly turn order fulfillment from a cost center into a revenue driver for your company.

In this blog post, we will talk about the top 5 ways to improve your order fulfillment so that you can boost the efficiency of your eCommerce business and streamline your customer experience.

1. Classify your inventory :

To improve your eCommerce order fulfillment process, you need to work on classifying your inventory. One of the most common ways to organize your products is putting stock together based on how fast it moves. It enables you to maintain sufficient stock levels of fast-moving items. Grouped items can be placed in warehouses so fast-movers are identified in a particular area while the slow-movers can be found within a different section. Classifying your inventory in this manner ensures that appropriate stock levels are maintained for each product category and that you also don’t run out of stock.

2. Maintain an attractive returns policy :

Your eCommerce returns policy is an essential part of your order fulfillment process. You need to have an effective returns policy in place so that you can process returned orders and issue refunds when needed. A returns policy also has a big impact on whether or not a customer completes a purchase with your business.

3. Automate your order processes :

Integrating and automating your order management enables orders to be generated automatically, invoices pre-pared to send when shipping and reminders to follow up with customers to ensure satisfaction and repeat sales. And that’s not all. Automation also decreases your operational costs and greatly reduces the risk of human error at the same time as creating sales opportunities. With an inventory and order management system in place, you will benefit from more visibility of your business processes as a whole. You can then analyze each of these and identify ways to speed each one up.

4. Understand your order fulfillment cycle time :

One of the first things to do when it comes to improving your eCommerce order fulfillment process is to work out your order fulfillment cycle time. Total order fulfillment cycle time= Source time + Production time + Delivery time.

Source Time : When the customer makes an order online to your business accepting that it has the correct raw materials available to start the order.

Production Time : The time when it takes to manufacture, finish and pack the order.

Delivery Time : The time frame between shipping the order from your warehouse to its arrival at your customer’s specified delivery location. Once you understand your order fulfillment cycle time, you can start to identify areas for improvement, such as increasing efficiency through automation or similar.

Are you looking for an eCommerce fulfillment system to manage your inventory and order fulfillment?

Logix eCommerce fulfillment system manages the entire eCommerce order fulfillment process by offering full visibility and control over your inventory & billing from integrations to fulfillment to shipping and returns.

If you have your own Shopify store and are looking for an eCommerce fulfillment platform to manage your eCommerce logistics operations then eComglobus is the best platform for you. eComglobus is an All-in-One eCommerce fulfillment platform that offers advanced eCommerce logistics features which will support you to manage your warehouse operations, fulfillment, procurements, last-mile delivery, return and refund management in a single platform.

Complete Guide on eCommerce Fulfillment

eCommerce Fulfillment

E-commerce fulfilment is the series of steps you take to complete customer orders. The process includes inventory and order management, warehouse organisation, packing and shipping, customer communication, and much more.

Whether you use third-party fulfilment services or handle orders in-house, ensure your operations meet customer demands. This encourages your customers to buy from you repeatedly and spread the word about your exemplary customer service.

Increasing product demands may require you to get additional support. In that case, you need to select an advanced e-commerce fulfilment system that can help accommodate your business growing needs. How well your business carries out its eCommerce fulfillment is one of the prime determinants of whether your online business is going to succeed or fail. A well-run eCommerce fulfilment system will aid in expanding your business while also saving you time and money. The best eCommerce fulfilment services and strategies help in transforming the cost centred logistics into revenue drivers by improving conversions and driving more sales.

What is Involved in the eCommerce Fulfillment Process?

An eCommerce fulfilment process involves receiving, storage, order processing and returns for a product to reach the customer after they have placed their order through your eCommerce platform. eCommerce fulfillment process can even extend up to reverse logistics in case if the customer chooses to return the product. The goal of your eCommerce fulfillment process is to make sure your customers are happy and satisfied with your product and that your business succeeds.

What to Consider When Looking for an eCommerce Fulfillment Solution?

Finding an eCommerce fulfilment solution that fulfills your business needs is important. To do so, the following features are a must in your eCommerce fulfilment solution:

Easy Set-up : Choose an eCommerce fulfilment solution that is easy to set up and integrate with your eCommerce platform. Such a set-up should let you synchronise your online store with your fulfilment service, allow importing of orders, configure shipping options, send data and facilitate returns to mention the few important functions.

Inventory Management Features : Using an eCommerce fulfillment service that gives you real-time data of your inventory’s status, quantity and locations are important to enable faster and cheaper shipping and thereby more customer satisfaction and retention. Your eCommerce fulfillment service provider should have an inventory management system such that it lets you replenish your inventory quickly and also send faster inventory transfer requests.

Analytics and Reporting : The eCommerce fulfillment service that you choose should have a system in place for analytics and reporting. The analytics and reporting done should be for storage costs per unit, shipping costs and fulfillment centres which need restocking. These analytics will help you to know about the cost of goods sold incurred and how you can reduce it and thereby earn more, improve your cash flow statement, and have a positive balance sheet.

How can LogixEcom help you manage your eCommerce store with an advanced eCommerce Fulfilment System?

With eComGlobus, get access to advanced eCommerce fulfilment solutions to manage the entire logistics operations of your shopify store very easily. With eComGlobus, get benefits of amazing eCommerce logistics features that will support you to manage your warehouse operations, fulfilment, procurements, last mile delivery, return and refund management.

If you’re looking for an all-in-one eCommerce fulfilment system to manage the eCommerce logistics operations of your eCommerce store then get in touch with us.

Top 4 strategies to fulfil eCommerce customer expectations in 2022

If there’s one thing we’ve learned about eCommerce, it’s that customer expectations change all the time. The digital landscape has never been more dynamic — or competitive – than it is now, because of the COVID-19 pandemic.
To stay relevant, legacy merchants who were once mostly physical and mortar have been obliged to spend considerably on their online presence. The epidemic has put a lot of pressure on merchants to keep up with consumer expectations for near-instantaneous, omnichannel service, from same-day delivery to social commerce and self-service solutions.
It will be difficult to match client expectations in 2022 if you don’t have the following strategies well-integrated into your operation. As ongoing supply chain disruption and shifting reasons for shopping online continue to affect consumer behaviour, you may give your company a competitive advantage by taking action now:

(1) Provide several payment choices. : Accepting the typical payment card alternatives is no longer adequate for your online store. The number of payment alternatives available to consumers has grown in tandem with the expansion of digital purchasing capabilities.
Consumer shopping behavior has shifted dramatically as a result of the rise of digital wallets and cryptocurrency. Credit cards are losing popularity.
Due to strong patronization by young consumers, the use of Buy Now, Pay Later (BNPL) programs nearly doubled compared to the same period in 2020. It’s critical to offer a variety of debit and layby options if you want to attract the discretionary spending of younger customers. One of the most common reasons for eCommerce cart abandonment is a lack of attractive payment choices. If customers have an option between you and another vendor who provides BNPL services, it’s very clear who they’ll choose. You can increase conversions and exceed customer expectations for a smooth payment process by giving customers flexibility and choice in how they go through the checkout process.

(2) Ecommerce returns as a growth strategy. : Customers return things for many reasons, ranging from a simple change of heart to more sophisticated issues such as damaged or defective merchandise.
Return management will be one of the most essential CX management techniques in 2022, with supply chain difficulties expected to persist for some time. You’re missing out on a major chance to add revenue-saving activities into your return workflow if you regard returns as the end of a customer relationship rather than an opportunity to create customer loyalty. As the epidemic compels customers to rely more on internet purchasing, they have more expectations for a variety of return options to fit their needs. According to Magneto Solutions, 69 percent of consumers desire the ability to return online purchases to a physical store, and more than half prefer extended return/exchange windows. Your firm can streamline the return experience and sustain client relationships by investing in a variety of tactics such as in-store returns, self-service return portals, and free return shipping for exchanged items. Consumers are far more inclined to shop with your business in the future if they know the return process is simple.

(3) Bringing in-person experiences to the digital realm : While many consumers are turning to eCommerce out of necessity, there is a growing demand for immersive shopping experiences that counteract the impersonal nature of online purchasing.
Over a fifth, (22%) of returns are made because the goods do not look like what the customer expected when they bought them. Augmented Reality has been a game-changer because it provides the immersive quality that eCommerce frequently lacks, allowing customers to ‘experience’ things before they buy them and see how they will look. Such tactics, when combined with real-time chats with customer service employees via live chat, go a long way toward reducing return rates.Some digitally native firms are taking it a step further by moving online shopping away from static product catalogs and toward 3D-rendered virtual store experiences, where customers can browse real product displays and even converse with avatars dressed as store personnel.As these tools grow more popular, failing to embrace their potential will make your company appear behind the times. The more enjoyable your shopping experience is, the more likely shoppers will become paying customers.

(4) Putting money into social commerce : Getting new clients has never been more difficult — or more expensive – than it is right now. Increased competition, lesser organic reach, and greater sponsored search prices have rendered many client acquisition tactics unworkable in the long run, even as more customers migrate online to satisfy their requirements.
Which is the more cost-effective option? You should meet your clients where they are already.
As social media platforms become the primary means for researching companies and items, social commerce, in which consumers may complete their full purchase trip within a social media app, has exploded.
One of the most significant benefits of social commerce is that the majority of digitally native firms are already heavily reliant on social media for brand storytelling and community building, especially in the COVID-19 era, when in-person activations are risky. Social commerce is merely an extension of these capabilities, as it eliminates the need to direct potential consumers away from your profile to complete transactions – a friction point that might cause shoppers to abandon your funnel.
However, if you’re going to invest in social commerce, you need to be highly aware of what your customers want. To develop consumer confidence and readiness to purchase from your business, high levels of social proof are required, which involves being very active in communicating with your customers across platforms. Responding to comments, soliciting input on new products, and finding pain points in the purchasing process are all ways to encourage your followers to buy.

eComGlobus: Building Memorable E-Commerce Experiences

It’s not just about location or how quickly you fulfil orders to make fulfilment a competitive differentiation for your ecommerce firm. It’s also about providing a great buying experience that personalises every touchpoint, from the first website visit through the delivery of a package to your customer’s door. eComGlobus are committed to assisting merchants in growing their businesses by improving the consumer experiences both before and after the sale. Merchants can create flexible, responsive shopping journeys and fulfilment strategies that enhance customer satisfaction and loyalty by combining best-in-class ecommerce fulfilment with advanced personalisation and customer support during the purchasing trip.

Why E-commerce Marketplace Integration Is Crucial For Multichannel Sellers?

Ecommerce Integration

Revenue growth is critical for e-commerce enterprises. In just over a decade, the e-commerce industry has grown by leaps and bounds, revolutionising the way consumers shop. The goal of e-commerce enterprises globally today, led mostly by B2C behemoths like eBay and Amazon, is to satisfy as many customers as possible while continuously scaling up their website traffic, thereby growing their reach. To grow their business, many of these e-commerce companies are adopting a multi-channel business model, but this comes with its own set of obstacles. Lack of consistent branding and messaging across various channels; difficulty with inventory management for each channel and the risk of inventory mixup; managing multiple customer relationships across various channels, which is not only time-consuming but also expensive are some of the challenges faced by e-commerce sellers in a multi-channel model.

What is meant by e-commerce marketplace integration?

This API-based application connects various online marketplaces to a single selling platform in a two-way manner. By connecting diverse e-commerce processes, establishing linkages with inventories, and transferring data from many channels into a single operational platform in real-time, the e-commerce marketplace integration facilitates multi-channel sales.

It lets you organize your product lists across a variety of online marketplaces, including Lazada, Noon, Walmart, Amazon, and others. E-commerce marketplace integration has numerous advantages. Uploading new product details, downloading pending orders, writing invoices, producing labels, printing dispatch manifests, tracking orders and shipments, checking and updating inventory stock, and more can all be done with this tool.

What Are the Advantages of Using an E-Commerce Marketplace?

(a) It automates the selling process : By automating the entire workflow, including product upload, figure updates, order administration, and so on, e-commerce marketplace integration removes the majority of manual operations.

(b) Increased Data Transfer Speed : The data flow is rapid and secure because of the real-time connectivity of APIs from all seller platforms. Each data transfer request is verified. It reduces errors by removing friction in the data flow from marketplaces to online stores and inventory.

(c) There is no platform switching : One of the most advantageous aspects of marketplace integration is that it eliminates the need to switch platforms to handle operations. Instead, all operations may be managed from a single dashboard. E-commerce marketplace integration also saves time and effort for sellers like you by simplifying the selling process. This allows you to focus on other important tasks.

(d) Expand Your Channel Coverage : Through increased listing performance, integration improves product visibility. It allows retailers like you to connect your gateway to a variety of marketplaces.

(e) Outshine the competition : Another advantage is that it makes it easier for e-commerce sellers to compete. By repricing products as needed, you can claim the buy box at any time. You can also control discounts and maintain uniformity across all marketplaces.

(f) Increase the visibility of inventory : You can centralize data across all channels with multichannel inventory control software. The major advantage is that you can keep track of inventory at all of your stocking locations. If a default delivery destination is unavailable, or if the default location is an out-of-stock product, you can deliver it from the next closest location.

(g) Expand Your Audience : Another advantage is that selling on several platforms allows you to increase brand awareness. It enables you to reach out to new consumers by exhibiting your products on different platforms and developing a brand presence across multiple channels.

(h) Make Demand Sensing Better : Overstocking can be avoided by integrating an e-commerce platform. It occurs as a result of inadequate forecasting and data collecting, as well as poor planning and anticipation of demand fluctuations. A multichannel inventory control software gives you precise sales estimates, allowing you to avoid overabundance or undersupply situations that cut into a company’s profitability.

(i) Eliminate Errors : E-commerce marketplace integration guarantees that all processes are integrated seamlessly, reducing the risk of errors affecting your everyday operations.

What are the Characteristics of an E-Commerce Marketplace?

(a) A single dashboard : You may assess the efficacy of your sales campaigns across several marketplaces using an accessible centralized dashboard. It allows you to keep track of the marketplace’s best-selling products, account-level orders, current orders, lifetime sales, monthly sales records, and more. An E-commerce marketplace connection allows data to flow between marketplaces and inventory through a single dashboard, making it easier for you to do all of your tasks.

(b) Real-Time Information : One of the most important characteristics of e-commerce marketplace integration is real-time communication between different platforms. It ensures that all figures are updated in real-time, including inventories, orders, and product data. It allows you to sell products across numerous channels while keeping optimal stock levels, eliminating the risk of overselling or underselling.

(c) Robotic Crons : Automated crons are a feature of e-commerce marketplace integration that eliminates manual errors. Crons are commands that prompt the server to complete a preset task on time. It saves you the time and effort of repeating the same tasks, allowing you to focus on more important tasks. It also helps you to increase the speed with which data is sent between different platforms.

(d) Bulk Product Management and Upload : Online shopping mall With integration, you may quickly and easily post bulk products from your online store to the marketplace. This allows you to manage your product catalog more efficiently and devote more time to other critical operations.

(e) Order management centralized : This is one of the aspects of e-commerce marketplace integration that allows merchants to perform all types of order-related operations from different platforms from a single location, such as accept, reject, ship, or cancel orders. If e-commerce sellers cannot manage online orders on schedule, they risk losing existing or potential clients. Sellers don’t have to log in to numerous platforms to manage their orders thanks to a centralized order management system.

(f) Support for multiple seller accounts : Marketplace connection enables you to manage several accounts from the same marketplace at the same time, regardless of geographic limits. You can sell the same inventory from a single location using numerous accounts.

(g) Shipment and tracking automation : The automatic dispatch of inventory is made easier with e-commerce marketplace connectivity. You may connect with prominent carriers using centralized inventory management software to ensure that each order is completed and products are delivered to clients on time. With a marketplace connection, you may also track a shipment in real-time. All other details, such as billing/shipping address, shipping carrier, tracking code, and live position, are given to sellers to monitor from their website once the goods are released for delivery.

(h) Live Notifications that are Automated : The connection of an e-commerce marketplace guarantees that you receive automated live notifications on your web portal. On your portal, you can get immediate updates on any new orders received or refused, low inventory, and so on. For more live notifications, you can further customize the marketplace.

Conclusion :

Logix Platform provides an E-commerce marketplace integration for multi-channel e-commerce sellers, it allows you to sell across different channels using a single platform. It also allows you to reliably target more clients across many geographic locations and receive real-time order distribution changes. Most importantly, it eliminates the need to move between different channels manually, allowing you to post products in bulk. It allows you to devote more time to your work.

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